Customer Service

What is a customer? 

You are the most important person in our business.

You are not dependent on us . . .
We are dependent on you. 

You are not an interruption of our work . . . You are the purpose of it.

Our service is not a favor . . . 
You favor us by letting us serve you.

Bring us your needs . . . 
It is our privilege to handle them.

Thank you for being our customer. 

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RMLD’s customer specialists are trained to exceed your expectations by responding to your inquiries and requests doing the right thing, the right way, the first time.  They recognize the importance of quality service through effective and efficient responses. 

Some popular services that we currently offer are the direct result of your input and the customer specialists’ initiative:  

• RMLD’s on-line credit card and direct payment options were put in place at your suggestion and implemented by the Customer Service Department.

• 
  Your inquires led our customer specialists to investigate the prospect of an appliance rebate program, which was implemented in December 2002.  The success of the program was reinforced with the supplemental rebates for additional appliances in June 2003.  To date RMLD customers have received over $25,000 in appliance rebates on Energy Star refrigerators, washing machines, dishwashers and air conditioners.

This page allows you to use the links at the left to sign up for new service; locate pay stations in your town; learn about our payment options; learn how to read and understand your bill; read our most recent newsletter; find out about RMLD promotions and view frequently asked questions about RMLD.

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